White Papers
The links below point to a variety of articles, interviews and research papers by Tim Noonan. These are copyrighted by the author, or by the organisation commissioning the writing.
Wherever possible, we endeavour to make our reports and white papers available online, and in accessible formats, unless the material is confidential to the client.
Under separate headings, Technology-related items appear first, then disability & social inclusion, vocal authenticity and finally massage therapy and healing articles.
Note: Tim Noonan Consulting previously traded as SoftSpeak Computer Services.
Access to Technology, Consumer Electronics and Appliances
Interview with Matt Moore for the Engineers Without Fears podcast:Discussing the internet, current accessibility landscape and the future of technology (2008) Tim Noonan Consulting, http://engineerswithoutfears.blogspot.com/2008/06/podcast-tim-noonan-on-accessibility.html#links
The Overlooked Consumers –20% of the Australian Population with Disabilities and Older People:ADiscussion Paper examining the Access Challenges and Emerging Possibilities for Consumer Electronics and Home Appliances (2007) Australian Human Rights and Equal Opportunity Commission, www.timnoonan.com.au/TheOverlookedConsumers10.htm
Accessible Banking, Finance and E-Commerce
Four Industry Standards on Accessible ATM, EFTPOS, Web and Automated Telephone Banking Services (2002) Australian Bankers’ Association (Tim Noonan was principal researcher/author) http://www.bankers.asn.au/Default.aspx?ArticleID=344
Making E-Commerce Accessible to People with Disabilities in Australia and Other Countries. (2000) Blind Citizens Australia http://www.csun.edu/cod/conf/2000/proceedings/0189Noonan.htm
Barriers to using Automatic Teller Machines: A review of the usability of self-service Banking facilities for Australians with disabilities. 20 PP (2000) Human Rights & Equal Opportunity Commission, Australia. (This paper also addresses low literacy and NESB issues). http://www.humanrights.gov.au/disability_rights/inquiries/ecom/atmpaper.htm
Accessible E-Commerce in Australia: A discussion paper about the effects of electronic commerce developments on people with disabilities. 80 PP (1999), Blind Citizens Australia http://www.bca.org.au/ecrep.htm
Smart Cards In Australia: The Impact Of Smart Cards On People With Disabilities. 40 PP (2000) Blind Citizens Australia. http://www.bca.org.au/screp.htm
Usability of Automated Telephone Services (IVRs)
Designing User Friendly Interactive Voice Response (IVR) Telephone Services for all. (1998) SoftSpeak Computer Services http://www.timnoonan.com.au/ivrpap98.htm
Enabling Independent Access To Electronic Information For People With Disabilities And The Older Population Through Automated Telephone Services – Outline Of Presentation (2001) Royal Blind Society www.timnoonan.com.au/outline_of_ivr_presentation.htm
A Strategy and Information on Designing User-Friendly Automated Telephone Services Which Incorporate Text-To-Speech. (2000) Royal Blind Society http://www.csun.edu/cod/conf/2000/proceedings/0190Noonan.htm
Accessible Telecommunications and IT
"I Just Called to say…" Accessible Text Telephones for people in Australia who are Deaf-Blind. (1997) Blind Citizens Australia. http://www.bca.org.au/ttyrep.htm
Digital Information Available Through Audio, Video and Alternative Interfaces For People With Disabilities: Could Universal Design Be The Answer? (2001) SoftSpeak Computer Services www.timnoonan.com.au/accessability_paper.htm
Development of an Accessible Speech User Interface for People who are Blind or Vision impaired. (1994) Royal Blind Society http://www.timnoonan.com.au/atpap94.htm
Developments in Reading and Information Access for People who are Blind or Vision Impaired. (1993) Royal Blind Society http://www.timnoonan.com.au/readpap93.htm
Disability and Social Inclusion
Netporn, Sexuality and the Politics of Disability: A Catalyst for Access, Inclusion and Acceptance? (2005) cut-up.media.magazine. http://www.cut-up.com/news/detail.php?sid=415
Vocal Authenticity and Presentation Skills
Your Voice is Your Business: Tim's Top Voice Strategies for Vocal Brilliance (2008) Visionary Communications®(Please contact the author if you require a more accessible version) www.timnoonan.com.au/YourVoiceArticleByTimNoonan.pdf
A Great Interview Voice: Vocal Tips for Interviewees (2008) Visionary Communications® http://www.selectioncriteria.com.au/free-talkingtips.html
Note: Visionary Communications® is Tim's provfessional speaking, coaching and recorded presentations business.
Massage Therapy
Effects of Massage Therapy Techniques On the Autonomic Nervous System (ANS) Endocrine and Other Body Systems (1998) Calming Hands. http://www.timnoonan.com.au/masspap98.htm
Jasmine: Its Story in Aromatherapy
(1999) Calming Hands. http://www.timnoonan.com.au/jasmpap.htm
Note: Calming Hands is Tim's massage and healing treatments business.